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Application Support Engineer

  • Remote
    • Almaty, Almaty, Kazakhstan
    • Yerevan, Erevan, Armenia
    • Astana, Astana, Kazakhstan
    • Belgrade, Beograd, Serbia
    • Tbilisi, Tbilisi, Georgia
    +4 more

Job description

At NOVACARD , we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.


Key Responsibilities:

  • Monitor the credit conveyor and anti-fraud processes.

  • Analyze errors and identify root causes of stuck applications at different stages (including scoring and anti-fraud).

  • Investigate incidents in collaboration with IT, Risk Management, the Anti-Fraud team, and Business stakeholders.

  • Support process changes and monitor post-release stability.

  • Contribute to the development of monitoring and diagnostic tools.

  • Create and maintain a knowledge base on typical scoring and anti-fraud incidents.

Job requirements

  • Experience in 2nd line IT support, preferably in banking or fintech.

  • Knowledge of credit conveyor systems or BPM/Workflow platforms.

  • Understanding of credit decision-making, scoring models, and anti-fraud processes.

  • Ability to read and analyze application logs, middleware logs, and anti-fraud system outputs.

  • Hands-on experience with monitoring, logging, and incident management tools (e.g., Kibana, Grafana, Zabbix, Jira Service Desk).

  • Basic SQL skills for data analysis.

  • Ability to prepare technical incident reports and effectively interact with IT and Business teams.

  • Readiness to work in a fast-paced environment, focusing on incident resolution and business process support.

  • Upper-Intermediate (B2) level of English, both written and spoken.

    What We Offer

    • Fully remote work format.

    • Official employment under the Russian Labor Code (for residents of Russia); contractor collaboration available for candidates from other countries.

    • Opportunity to work in an international team on a new digital product for the Mexican market.

    • A data-driven environment where your contributions have a real impact.

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