Anti-Fraud Investigator / Analyst

At NOVACARD, we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.

About the Role:
We’re looking for a Anti-Fraud Investigator / Analyst to join the Novacard Risk Tech team and help strengthen our fraud prevention and detection framework across global markets. In this role, you will analyze suspicious activity, investigate potential fraud cases, and manage client reimbursement processes. You’ll ensure timely and accurate responses to chargebacks, maintain fraud-related data integrity, and contribute to improving internal investigation workflows. You’ll collaborate closely with data, risk, and operations teams to enhance automation, monitoring efficiency, and overall fraud response quality.

Key Responsibilities:

• Process and document fraud cases in internal systems

• Enter and maintain accurate fraud-related information

• Investigate suspicious cases, including those related to phone number changes and client defaults

• Manage client reimbursement cases (respond to chargebacks, internal tasks, and correspondence)

• Upload and validate data in the data warehouse (DWH)

• Collaborate with internal teams to improve fraud detection processes

• Fluent Russian, English B1+ (comfortable with technical documentation)

• 1–3 years of experience as an Investigator, Underwriter, or Fraud Analyst in Anti-Fraud or Collections

• Higher education (incomplete higher is acceptable with relevant experience)

• Strong analytical mindset and attention to detail

• Ability to work independently and go beyond formal instructions

• Solid Excel and SQL skills (intermediate to advanced)

• Experience with task tracking tools (e.g. Jira)

Nice to Have

Preferred Skills:

• Experience creating analytical reports and dashboards (Excel, pivot tables, summaries)

• Basic VBA or Python for automation

• Previous experience in anti-fraud, collections, or underwriting domains

What We Offer

• Fully remote work format

• Official employment under the Russian Labor Code (if residing in Russia); contractor collaboration possible from other countries

• Opportunity to work in an international team on a new digital product in the Mexican market

• Work in a data-driven environment where your contributions have real impact